Refunds & Cancellations

Last updated [TODO: date]

TODO: This page is placeholder text. Replace every bracketed item and have the final policy reviewed before launch. Stripe requires this page to be accurate and reachable from your site.

Cancelling a subscription

You can cancel anytime. To cancel, [TODO: e.g. email hello@winstonscoffeeco.com or use the link in your Stripe receipt]. Cancel at least [TODO: X days] before your next billing date to avoid being charged for the next box.

Cancelling a pre-order

You can cancel a pre-order for a full refund any time before it ships. Email hello@winstonscoffeeco.com with your order details.

Refunds on coffee

Because coffee is a food product, we can't accept returns on opened bags. [TODO: your policy, e.g. if you're not happy with your coffee, contact us within X days and we'll make it right]

Returns on apparel

[TODO: e.g. unworn items with tags can be returned within X days. Who pays return shipping. How to start a return.]

Damaged or wrong items

If something arrives damaged or isn't what you ordered, email us within [TODO: X days] with a photo and we'll send a replacement or refund.

How refunds are issued

Refunds go back to your original payment method through Stripe. They usually appear within [TODO: 5–10 business days], depending on your bank.